Rock solid technologies, built to last.
First Root Data Center
We operate our services from the ISO certified comtrance Datacenter. This facility was designed to meet the highest requirements and is build with the latest state of art technologie like redundant uninteruptable power supply, 24 hours / 7 days access control and surveillance, antistatic raised floors and 100% eco power.
First Root Network
Our own redundant Autonomous System (AS41108) ensures the fastest connection of your server and allows us to design the external connection as best as possible.
Currently, we have two powerful partners (carriers) that handle our traffic. For perfect connectivity within the European Union, we rely on Telia, which operates its own high-performance network and provides over 100 Gbit / s capacity. Cogent Communications, one of the top 5 carriers in the world, is our partner for global connectivity and has a network of over 5,900 connected networks worldwide.
We are using redundant Juniper (MX-Series) and Mikrotik based Edge-Router to connect our BGP Peers. Our Core-Network is build around redundant Coure-Router from Juniper-Networks. With a total routing capacity of 1,28Tbit/s and 960 Mpps they allows us to quickly react to additional bandwidth requirements without any downtime.
All Services are connected to Juniper Network TOR switches. With a total throughput of 136GB/s and 101Mpps these switches are perfect for all kind of bandwidth requirements.
Unlike most competitors we are not using SolusVM. We noticed fast that, in order to be able to react very quick to customer demands, we need to be able to add new features very quick. We started in 2013 to develop our own F-Com Panel and since then we added amazing features like our free DNS management, our blazing fast backup Manager and our complete contract management.
Downtimes could always happen even with the best infrastructur concept. In addition to DdoS-Attacks, power failures or hacked customer servers there are various reasons that can lead to interrupted services. We have a very own interest in everything running normally and without problems, because a failure also means stress for us. You can be sure that we are monitoring our whole infrastructure 24/7 from different locations spread around the world. In case a server having a problem, you can be sure that our NOC has already been informed about it and is currently working on solving the issue.
Pleae keep in mind that our VPS are not designed for high availability. Therefore we guarantee a minimum availability of 99.9% per year. That means that your VPS can be unavailable for around 9 hours / year. In case of a longer downtime please get in touch with us for a refund.
We provide a status website where all customers can check planned and ongoing maintenance work and possible interruptions.
The requirements for the hardware are numerous and the testing of the components is an ongoing process. For this reason, our server-based server portfolio, which has grown over time, also consists of different components, such as the processor types.
Our main focus is the reliability of the components. That is why, in addition to our own testing, we also rely on industry experience reports to choose the most reliable hardware. We are currently using Western Digital to provide SATA hard disks and Intel for our SSD disks. There is only one choice for the processors: Intel.
We guarantee that every customer will be moved to the latest server hardware (in the respective product line) on request. Please get in touch with us if you want to know which hardware we are currently using.
- +49 211.41741223
- Opening hours Mo.- Fr. 09:00 - 18:00 CE(S)T
- First Root UG (haftungsbeschränkt)
- In der Steele 35
- 40599 Düsseldorf