Rock solid technologies, built to last.
There are important factors to consider when selecting the data center. Given the standard requirements, e.g. uninterrupted power supply, cooling and building security, the data centers differ in the following features: provision of footprints, selection of available carriers and distance to your own location.
The prospect of the partner's future must be integrated into the selection process, because moving to a different data center should be avoided at all costs because of the enormous effort involved. Furthermore, own prospects for the future have to be taken into account, e.g. the expansion of the footprint and the network (by means of the acquisition of additional carriers). It is a matter of far-reaching and rather long-term decisions. That's why we are glad that we have found a strong partner in Düsseldorf with KPN International, which fulfills all requirements for professional and reliable operation. This allows us to focus on our core competency: the development and provision of the best hosting solutions.
By the way, services of KPN International are also certified, which also includes the operation of the data center. You need that in writing? We would be glad to provide you with corresponding documents.
What's the best environment for your server? We answer this question very clearly: in extra deep and wide server cabinets (racks), which allow optimal cabling and additional ventilation. All racks come with 2 independent power supplies protected by UPS (uninterruptible power supply). In short: cool, dry, with sufficient space and redundant supply.
When deploying a rack there are some important things to consider because the installed hardware should be moved as rarely as possible. Movement usually means that there is a downtime. Have you ever exchanged a fully occupied 48 port switch during operation? This can be a major challenge and we are glad that such a scenario is also taken into account in our planning. So, even if it's just a server cabinet, we will use it as smartly and efficiently as possible.
Our own and redundant AS (Autonomous System) ensures the fastest connection of your server and allows us to design the external connection as best as possible.
Currently, we have two powerful partners (carriers) that handle all our traffic. For optimum connectivity within the European Union, we rely on KPN International, which operates its own high-performance network and provides over 100 Gbit / s capacity. Cogent Communications, one of the top 5 carriers in the world, is our partner for global connectivity and has a network of over 5,900 connected networks worldwide. With these two partners, we are prepared for future growth.
In order to prevent downtime due to network problems, our internal network is completly redundant. We are currently using Core-Router of the young and innovative company MikroTik with a maximum bandwidth of 44 Gbit/s. This allows us to quickly react to additional bandwidth requirements without any downtime. The internal traffic is controlled via Juniper Networks switches, each providing a maximum capacity of 128 Gbps. Thus, they easily master large bandwidth requirements.
The requirements for the hardware are numerous and the testing of the components is an ongoing process. For this reason, our server-based server portfolio, which has grown over time, also consists of different components, such as the processor types.
Our main focus is the reliability of the components. That is why, in addition to our own testing, we also rely on industry experience reports to choose the most reliable hardware. We are currently using Western Digital to provide SATA hard disks and Kingston/Intel for our SSD disks. There is only one choice for the processors: Intel.
We guarantee that every customer will be moved to the latest server hardware (in the respective product line) on request. Please get in touch with us if you want to know which hardware we are currently using.
Downtimes could always happen even with the best infrastructur concept. In addition to DdoS-Attacks, power failures or hacked customer servers there are various reasons that can lead to interrupted services. We have a very own interest in everything running normally and without problems, because a failure also means stress for us. You can be sure that we are monitoring our whole infrastructure 24/7 from different locations spread around the world. In case a server having a problem, you can be sure that our NOC has already been informed about it and is currently working on solving the issue.
Pleae keep in mind that our VPS are not designed for high availability. Therefore we guarantee a minimum availability of 99.9% per year. That means that your VPS can be unavailable for around 9 hours / year. In case of a longer downtime please get in touch with us for a refund.
We provide a status website where all customers can check planned and ongoing maintenance work and possible interruptions.